All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You can request a refund up to 45 days within receiving the item if the item is unused and still in its original packaging. You (the buyer) must return the item at your own expense.
-Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
-Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.